Exchange Policies
The exchange policy allows for only size exchanges and damaged product.
To ensure a smooth and timely exchange process, please read the following guidelines carefully:
- 3-Day Exchange Window: Exchange requests must be initiated within 3 days of receiving your order.
- 24-Hour Response Time: Once an exchange request is initiated, customers must respond to our team and provide the required details within 24 hours of our message.
- No Delayed Responses: Customers are expected to cooperate and complete the exchange process promptly. If a customer fails to respond within 24 hours, the exchange request may be closed.
- Window Closure: The entire exchange process must be completed within the 3-day exchange window. Once this window expires, the request will be considered closed, and no further exchange requests will be accepted.
Please Note: We request all customers to stay responsive throughout the exchange process. Delayed replies or failure to provide the required information within the specified timeframe may result in the cancellation of the exchange request.
-For all exchanges, Reverse shipping 200/- will be charged. which will be taken before dispatching the exchanged item. This fee helps cover the cost of processing and handling the exchange.
-No exchange and no return on sale items, offers and combos.
-If the particular size is not available on the website, we will provide you with the gift voucher.
-If you have received any defective product, please inform it to us within 24 hours after the delivery with an unboxing video proof. Once our quality team checks the same, we will send you the new product.
-The exchange process typically takes 10-15 days (return and exchange) Once the product is picked up from the customer, it is returned to our warehouse for a quality check. After successful inspection, we promptly dispatch the replacement item.
